Account Deletion

Deleting Your Personal Account

You can permanently delete your Pyllar account at any time directly from the app — no need to contact support.

On iOS or Android

1. Open the Pyllar app and sign in.
2. Tap More → Settings.
3. Scroll to the bottom and tap Delete Account.
4. Read the confirmation message and tap Continue.
5. Tap Delete My Account to confirm.

On the Web

1. Sign in at pyllarhq.com.
2. Go to Settings and open the More tab.
3. In the Delete Account section, click Delete Account, then type delete my account in the confirmation field.
4. Click Confirm Delete.

If you are your company’s owner, you need to transfer ownership to another administrator or close the company first. The only remaining administrator needs to make someone else an administrator or close the company first.

What Happens When You Delete Your Account

Account deletion is processed immediately and cannot be undone. Here is exactly what happens:

• Your login credentials and contact info are removed. Your email address, phone number, profile photo and password are removed from your account. Your account can no longer be signed into.
• Your name and certifications stay on job records. Your name and any professional credentials (e.g. pesticide applicator licenses) remain on completed job records. This data belongs to the business and may be required for regulatory compliance — for example, to prove that a licensed applicator performed a chemical application on a specific date.
• You are unassigned from upcoming jobs. Any jobs in Draft or Scheduled status that you were assigned to will have your assignment removed.
• In-progress jobs revert to Scheduled. If you are assigned to a job that is in progress at the time of deletion, that job is moved back to Scheduled status and your assignment removed, so a manager can reassign it.
• All sessions and passkeys are invalidated. You are signed out of all devices immediately and stop receiving push notifications.

Closing Your Company

Your company account holds the business’s data (customers, jobs, invoices and everything else). Deleting your personal account does not delete the company — its data stays available to the other team members.

The company’s owner can close the company at any time:

• On the web: Settings → Company tab → Close company.
• On iOS or Android: Settings → Company Settings → Close company.

You confirm by typing the company’s name. When you close the company:

• Billing stops immediately. The subscription is cancelled right away, with no refund for the rest of the current billing period.
• Everyone is signed out. No one in the company can sign in, and your own account is deleted as described above.
• You have 30 days to change your mind. The company’s data is kept for 30 days. Contact support within that time and we can restore it.
• After 30 days, everything is permanently deleted. Customers, service addresses, jobs, invoices, estimates, team members and all other company records are deleted and can’t be recovered.

Before closing, export anything you want to keep, such as your customer, job, invoice and estimate lists, from the web app.

Data Retained After Deletion

The following data may be kept after your account is deleted or your company is closed:

• Job history (personal account deletion). Completed job records stay with the business and still show your name, as described above.
• Free trial history. To allow only one free trial per person, we keep a one-way hash of the owner’s email address (a scrambled value that can’t be turned back into the address) and the date the trial started.
• Billing records. Records of subscription payments are kept in Stripe for as long as tax and accounting laws require (generally up to 7 years).
• Logs. Request and server logs are deleted after 30 days, and mobile diagnostic logs after 90 days.
• Crash and error reports. Reports already sent expire within 90 days. Deleting your personal account deletes your usage analytics.

See our Privacy Policy for full details on how long we keep data.

Contact

If you have questions about account or data deletion, contact us at support@pyllarhq.com or through the in-app support ticket system.